FREQUENTLY ASKED QUESTIONS - TABLET SOLUTION

Is there a catch? Are there any hidden charges?

The Freedom Solution from CMT has no hidden charges, such as minimum usage or monthly rental, there is simply a transaction fee and that is it. Please note this transaction fee, which is 3.75% + 20p, will not increase during your contract with us. The full terms and conditions are available in the “Driver Portal” and by request.

What do I do at the start of my shift?

When you start work power up your tablet and slide it into the vehicle bracket, don’t forget to plug in the usb power lead. The in vehicle equipment takes about a minute to boot up and won’t start doing so until you have turned on your ignition. 

How do I turn my tablet on and off?

Press the button located on the top right hand side of the tablet. You may have to hold it down for several seconds. To power down the tablet press the button and then select “turn off.”The button may be located elsewhere depending on your tablet type. 

How do I Sign On and Sign Off the payment system?

Press the “Card System” icon to open the payment app. Your User Name is your badge number and your pin is what you chose when you first registered. If you choose you can change your pin number from  within the “Driver Portal.” The first time you log in select Remember Me so that you info is saved. This way you will only have to press Continue to sign in the next timeAt the end of your shift press Sign Off and exit the system. 

How do I turn my meter off?

As the Freedom solution is an integrated payment solution to turn your meter off please sign out of the payment system. This will allow you to turn your meter off. If for some reason the tablet is faulty and you cant sign off, power down the tablet. After 3 minutes you will be able to turn your meter off. 

How do I process a card payment?

When you stop the meter the fare will appear on the tablet. Press OK to send it to the passenger facing terminal.

CASH JOBS Ignore the tablet and do cash jobs exactly as you currently do, by starting, stopping and clearing the meter.

CHIP and PIN: first receipt is the Card Holders copy which you pass to the passenger. The second receipt is the Merchant copy which you retain.

CONTACTLESS: Only one receipt is printed - the Merchant copy. If the passenger requests a receipt press Print on the tablet. 

SWIPE: The first receipt is the Merchant copy, which the passenger signs and returns to the driver. The second receipt is the passengers.

SET FARES: Press Set Fare and manually enter the fare. Press OK to send the fare to the passenger facing terminal. 

What do I do if my receipt says “Cancelled”/“Void”/“declined”/“Unable to connect”

When a receipt reads void, cancelled or declined, or if a passenger fails to present a card within 30 seconds, the terminal will time out and the tablet will show a Card Denied screen which is red. Press OK and either Clear the job and take cash, or press Card to send it through to the passenger as a card payment again. If your Merchant receipt does not have an AUTH CODE the transaction was not successful and you will not be paid. 

What do I do if a passengers card doesn't work?

The vast majority of issues processing passenger cards are due to passenger error. In most cases retrying the card payment will work. Failing that please ask your passenger to try again using a different card or ask them to pay with cash. If you are experiencing a system issue please call our helpline so that we can process a payment remotely for you. This will not help if the tablet is showing “Void” or “Not Authorized”as those errors represent a problem with the passenger’s card. 

How do I know a transaction has been successful?

Your receipt will have an AUTH CODE printed at the bottom. The tablet will also show you the receipt in GREEN with the AUTH CODE at the top of the screen. 

How do I print a cash (or duplicate) receipt?

Press Print on the tablet to generate a receipt for the last job. 

What do the icons within the Card System app mean?

From left to right: The first  Icon represents tablet battery level, the thunderbolt means the tablet is plugged in and charging. The second Icon represents WIFI signal strength. The third Icon is the internal tablet GPS sensor, do not worry if this is yellow as it just means the GPS fix is less than ideal. The fourth  Icon represents connection between the in vehicle equipment and the tablet- for example it will be red if you power your tablet up without turning on your ignition. The fifth Icon represents the external GPS sensor strength. The sixth Icon (pound sign represents the connection between the equipment and your meter and finally the seventh Icon represents the pin pad. The last icon takes about a minute to go green while the pin pad is initializing. 

My printer Icon is yellow?

Your printer only works if your ignition is on, please check that there is no paper jam. If your  printer is out of paper the Icon will also be yellow. You will still be able to accept cards, however, you will have to hand write receipts. 

How do I use Sat Nav?

The tablet has multiple icons such as Card System, a calculator, FAQ etc.. Press the blue arrow to open Google Sat Nav app. This is a Google application and there are a variety of guides online. Generally choose your starting point and destination and the app will do the rest for you. 

When do I get paid?

There are 3 payment schedule options. OPTION 1 = Once a week payment. The cashiering cycle is Monday midnight pm to Monday 23.59pm. You will receive a cashiering email on the Tuesday morning with all fares and tips deposited into your bank account on Thursday. OPTION 2 = Twice a week payments. The first cashiering cycle is Monday midnight to Thursday day 23.59pm.  You will receive a cashiering email on the Friday morning with all fares and tips deposited into your bank account on Tuesday. The second cashiering cycle is Thursday midnight to Monday 23.59pm with all fares and tips deposited into your bank account on Thursday morning. OPTION 3 is 5 daily payments, Monday to Friday (funds cleared next day)  Daily cycles are midnight to 23:59, all weekend work is deposited into your bank account on the Tuesday. There is a £1.25 per week charge for option 3.

How do I check my transactions?

If you gave us your email when your first registered you will have received a link to our online transaction portal. Follow the instructions on the email and you will be able to set date ranges to check your transactions. Your user name will be your badge number and your password will be whatever you specified. The driver portal can also be accessed from www.cmt.london.com and then select “Driver Portal.” 

How do I check transactions on my tablet?

Press Menu > Transactions and you can see your last 20 jobs. These can clear quickly as each meter cycle clears one from the list. For comprehensive trip reporting please log into the driver portal from your phone or computer. 

What do I do if a payment has been missed?

If you have a receipt with an Auth code but you have not been paid as you expected please call us and report the issue and a Customer Support Assistant will research the matter and get back to you. Please remember the payment cycle as it is possible you are not due to be paid yet. 

Where do I buy new printer paper rolls?

You can buy thermal printer rolls at most stationers or online. However, Rymans are generally the most cost effective. Rolls are available from us at CMT and JV Bright Taxi Parts.

Where can I read the terms and conditions?

The owner driver terms and conditions can be read from within the driver portal. 

How do I install a system update?

From time to time system updates will be sent to your tablet. Simply press Continue/Install and the system will update itself. These updates provide bug fixes, functionality improvements and eventually will enable your cab to accept job offers too! 

My tablet is stuck on “Waiting for Communication”

Please ensure that you ignition is on. Please also check that your tablet does not have “airplane mode” switched on. To check this please press the power button quickly. 

How do I reset my payment system

If you are having issues with your payment system the first step to try is to reset everything. Like all electronics sometimes simply restarting helps a great deal. To reset the in vehicle equipment press “Menu” in the card system app then “Configuration,” then “Peripherals. Press the TaxiLinQ icon at the bottom of the tablet. Choose one of the five error messages and press Reset. The system will reboot, which should take about a minute. It might be an idea to restart the tablet at this point too. If you are continuing to have issues give us a call or stop in to one of our service centres.

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