STEP 1

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By simply pressing the BLUE 'A' Arro tile you can choose to make yourself available or unavailable for E-Hails. Unlike mobile apps the system knows your meter state, so will only offer your a job if you're for hire.
 

 

STEP 2

 

If an E-Hail Offer appears, with accompanying alert sound, you will have 15 seconds to accept, reject or simply ignore the offer.
 

STEP 3

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Multiple drivers can accept the same offer. If you accept the offer the system will allocate the E-Hail to the most appropriate driver.
 

STEP 4

If you are awarded the E-Hail you're given the location of the passenger. Press the GREEN TICK to notify your passenger you've arrived at the pick-up point. If you want more location information, click the YELLOW '?'.
 

STEP 5

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If you do, a map screen will load. You will also notice a 'BACK BUTTON' and a 'CALLOUT BUTTON'.
 

STEP 6

The system will display a map of the passenger's location (in this case it's our Kendal Avenue facility). You also have the option to tap the screen.
 

STEP 7

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If you do you'll be shown a street view image of the location. Pressing the 'CALLOUT' BUTTON will start an automatic call between your phone & the passenger's phone. The system masks phone numbers. The passenger can also initiate a call.
 

STEP 8

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The passenger has 3 minutes from when you arrive to reach you. If the passenger hasn't made contact within 3 minutes you can mark the passenger as a "No Show". If this happens the passenger will be charged and you will be paid this charge, minus the processing fee.
 

STEP 9

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The system will check the passenger's stored payment card to ensure it is valid. Payment is automatic at the end of the trip. Operate your meter as normal to begin & complete the fare.
 

STEP 10

The passenger will receive an emailed receipt. The in-vehicle system will print a receipt for you. In addition, your screen will indicate approval of the transaction.

Clear the meter and you're ready for the next job.