By simply pressing the BLUE 'A' Arro tile you can choose to make yourself available or unavailable for E-Hails. Unlike mobile apps the system knows your meter state, so will only oﬀer your a job if you're for hire.
If an E-Hail Oﬀer appears, with accompanying alert sound, you will have 15 seconds to accept, reject or simply ignore the oﬀer.
Multiple drivers can accept the same oﬀer. If you accept the oﬀer the system will allocate the E-Hail to the most appropriate driver.
If you are awarded the E-Hail you're given the location of the passenger. Press the GREEN TICK to notify your passenger you've arrived at the pick-up point. If you want more location information, click the YELLOW '?'.
If you do, a map screen will load. You will also notice a 'BACK BUTTON' and a 'CALLOUT BUTTON'.
The system will display a map of the passenger's location (in this case it's our Kendal Avenue facility). You also have the option to tap the screen.
If you do you'll be shown a street view image of the location. Pressing the 'CALLOUT' BUTTON will start an automatic call between your phone & the passenger's phone. The system masks phone numbers. The passenger can also initiate a call.
The passenger has 3 minutes from when you arrive to reach you. If the passenger hasn't made contact within 3 minutes you can mark the passenger as a "No Show". If this happens the passenger will be charged and you will be paid this charge, minus the processing fee.
The system will check the passenger's stored payment card to ensure it is valid. Payment is automatic at the end of the trip. Operate your meter as normal to begin & complete the fare.
The passenger will receive an emailed receipt. The in-vehicle system will print a receipt for you. In addition, your screen will indicate approval of the transaction.
Clear the meter and you're ready for the next job.