STEP 1

Arro Step1.png

By simply pressing the BLUE 'A' Arro button you can choose to make yourself available or unavailable for E-Hails. Unlike mobile apps the system knows your meter state, so will only offer your a job if you're for hire.
 

 

STEP 2

 

If an E-Hail Offer appears, with accompanying alert sound, you will have 15 seconds to accept, reject or simply ignore the offer.
 

STEP 3

Arro Step3.png

Multiple drivers can accept the same offer. If you accept the offer the system will allocate the E-Hail to the most appropriate driver.
 

STEP 4

If you are awarded the E-Hail you're given the location of the passenger. Press the 'Arrived' to notify your passenger you've arrived at the pick-up point. If you want more location information, click the MAP icon.
 

STEP 5

Screenshot_2017-06-14-15-37-32.png

The passenger has 3 minutes from when you arrive to reach you. If the passenger hasn't made contact within 3 minutes you can mark the passenger as a "No Show". If this happens the passenger will be charged and you will be paid this charge, minus the processing fee.Pressing the 'CALLOUT' BUTTON will start an automatic call between your phone & the passenger's phone. The system masks phone numbers. The passenger can also initiate a call.

STEP 6

The system will check the passenger's stored payment card to ensure it is valid. Payment is automatic at the end of the trip. Operate your meter as normal to begin & complete the fare.

STEP 7

Screenshot_2017-06-14-13-50-03.png

The passenger will receive an emailed receipt. The in-vehicle system will print a receipt for you. In addition, your screen will indicate approval of the transaction.